Frequently Asked Questions

We have put several measures in place to ensure the safety and health of our clients and staff. In addition to having store personnel and customers follow 6-feet distance as well as wearing masks, we’ll have hand sanitizer throughout the store for all to use. We plan to have the store cleaned twice daily and will be limiting our availability of scheduled appointments to make sure we have a controlled environment in which to manage the number of people in the store at any given time.

We will allow walk-in customers in our showroom for shopping upon re-opening. Walk-ins account for a relatively low volume of in-store traffic as most of our clients schedule appointments. Therefore we do not feel the need to limit this option for health reasons. Stylists will be equipped to help facilitate social distancing should the store become crowded, but we don’t anticipate this being an issue.

In addition to in-store safety measures, we have also added details specifically around trying on and interacting with clothes in our showroom. More details can be found in our “With COVID-19, is it safe to try on clothes right now?” FAQ.

A study by the New England Journal of Medicine has reported that the virus lives and spreads via surfaces for up to 24 hours. Our stylists will be using this guideline to manage the rotation of clothes that have been tried on. For example, an evening dress that has been tried on will rotate to a storage room for 24 hours before being added back to our showroom floor for other clients.

As a retail operation that has been in business for over 100 years, we pride ourselves on relationships. While we value the convenience that an online experience provides, we also know that women looking to invest in new evening gowns or add to their professional wardrobe, that being able to experience the merchandise and be serviced by professionals is essential. We’re committed to the brick-and-mortar experience for these two reasons – (1) relationships, and (2) the opportunity to experience before you buy.

We offer two new collections each year – a fall collection and a spring collection. The fall collection arrives in September, just after the Labor Day holiday, and our spring collection arrives in late March and early April.

The clothes that are on our website are representative of the designer that they correspond with. Occasionally we will post image of clothes that we have in the store, but in large part this is not the case. We aim to provide a range of designs on our site, so the user can get a feel for the over “look” of the designer but stop short of trying to offer an online shopping experience. We pride ourselves on the in-store experience, and so our goal is to get you to visit us in the store.

Whether your signing-up for an appointment online or visit us in the store, the best way to prepare is to provide the stylist with as much detail as possible as to your interests and needs. Information helpful to the stylist includes such things as the type of appointment (day or evening, for example), the type of designers you are looking for (or like), your clothes size (or body type), and your price range.

When signing up for a bridal appointment on our website you will be asked a series of questions. Be sure to provide as much detail as possible. It may be also helpful to call the stylist ahead of the appointment and introduce yourself and give any additional details. Buying a wedding dress is one of those incredible life experiences and our stylists are eager to work with you to make it a special event. Preparing for your appointment in advance is key to a successful experience.

Purchases may be returned for a full refund within seven days of purchase provided that the tags are intact and on the purchased items are unused and in their original condition. Purchases can be returned for a store credit within 14 days of purchase provided that the tags are intact and on the item and the purchased items are unused and in their original condition. This policy does not apply to bridal or sale items. All bridal and sale purchases are final.

Parking is available on the corner of Connecticut and L Streets NW (the entrance is located on L Street just before the intersection, on the left). It is a LAZ Parking garage. Parking is complimentary for Rizik’s clients for up to 1 hr.